Notifications Not Working

Not Getting Notifications?

Follow these steps to diagnose and fix notification issues.

Step 1: Check Notifications Page

Go to the Notifications page to check your rules for issues:

1. Rule toggle: Verify toggle is ON (blue). Disabled rules will not send any notifications.
2. Error badges: Look for red "Missing Permissions" badge on rules
3. Activity history: Check "Last sent" timestamp or "Last attempt failed" messages to see if notifications are being sent

What to do next:

• "Missing Permissions" badge showing → Go to Step 2 to fix permissions
• No error badges, no activity history → Most likely notification delay (Step 3), then check rule configuration and database sharing (Steps 4-5)
• Recent activity showing, but nothing in Discord → Contact support (see "Get Help" section below) - this indicates a delivery issue

Step 2: Check Discord Permissions

NotiCord needs specific permissions to post in Discord channels.

Required Permissions

The bot needs these permissions in each channel:

• View Channel - To see the channel exists
• Send Messages - To post notifications
• Embed Links - To format task cards
• Attach Files - To include attachments in notifications

Fix Permission Issues

Method 1: Channel-specific (Recommended)

Right-click channel → Edit Channel → Permissions → Add NotiCord bot → Enable: View Channel, Send Messages, Embed Links, Attach Files.

Method 2: Server-wide

Server Settings → Roles → NotiCord → Enable: Send Messages, Embed Links, Attach Files.

After fixing: Refresh the Notifications page, verify "Missing Permissions" badge is gone, test with a Notion update.

Step 3: Wait for Notification Delay

Most common reason for "no activity": You just created the rule or triggered an event, and the notification hasn't arrived yet.

Notifications are not instant. They typically arrive within 1 minute, but can take up to 5 minutes (sometimes longer) due to:

• Notion webhook batching (aggregates events)
• Network latency
• Discord API processing

What to do: Wait 5 minutes after creating/updating a page in Notion before troubleshooting further.

Step 4: Verify Rule Configuration

If notifications still haven't arrived after 5+ minutes, check your rule settings:

Common configuration issues:

1. Event type mismatch:

   • Rule watches "Page Created" but you're editing an existing page → Change to "Page Updated"
   • Rule watches "Page Updated" but you're creating new pages → Change to "Page Created"

2. Watched properties (Updated events only):

   • You must select properties to watch for "Page Updated" / "Task Updated" events
   • Notifications only trigger when watched properties change
   • Changes to unwatched properties are ignored

3. Status filter (Task Updated only):

   • If you set a status filter (e.g., only "Done"), notifications only appear when status changes to that value
   • Try removing the filter to see all status changes

Quick fix: Create a minimal test rule with "Page Created" event (no filters) and test by creating a new page.

Step 5: Check Database is Shared

If notifications still don't work, the database might not be shared with NotiCord.

How to check and fix:

In Notion:

1. Go to Settings → Connections
2. Find NotiCord in the list
3. Click ⋯ (three dots) next to NotiCord
4. Select "Select page access"
5. Check if your database is selected. If not, select it and click "Confirm"
6. Wait 10 seconds, then test by creating a new page in that database

Get Help

Still stuck? Join our Discord community (fastest) or email support@firnity.com.