Visible entry point
Put the support choices where people already ask for help.
Support tickets
Run support tickets from Discord.
Keep the entry point visible in the channel, move follow-up into a private thread, and save the ticket where your team already tracks work.
Ticket path
Keep each part in the right place.
The public channel stays clean, the requester gets room for details, and the team still works from a queue.
Private follow-up
Move screenshots, account details, and back-and-forth out of the main channel.
Tracked ownership
Keep status, owner, priority, and notes in the Notion queue your team already uses.
Setup
Set up the handoff.
Choose the panel buttons, connect each one to a ticket command that saves to the right Notion queue, and map the fields your team needs. Turn on private threads for database-backed or page-backed commands that need follow-up.
Panel draft
Publish
Ticket panel
#support
- Source
- Support Tickets
- Fields
- Summary, details, priority
- Thread
- After submit
Status
Owner
Priority
Notes
Start free
Launch ticket intake in your server.
Turn Discord questions into Notion tickets with the context your team needs.